Privacy Policy
Polisi Privasi
1. Information We Collect / Maklumat Yang Kami Kumpul
We collect personal information that you provide when making a booking, enquiry, or purchase. This may include:
- Full name and identification number (IC/Passport)
- Contact details (phone number, email address)
- Payment information
- Travel preferences and special requirements
2. How We Use Your Information / Cara Kami Menggunakan Maklumat Anda
Your information is used to:
- Process bookings and payments
- Arrange travel services (flights, hotels, tours)
- Communicate important updates about your trip
- Issue invoices and e-invoices as required by law
- Improve our services
3. Data Sharing / Perkongsian Data
We may share your information with:
- Airlines, hotels, and tour operators to fulfil your booking
- Payment processors for transaction processing
- Government authorities when required by law (e.g. immigration, LHDN for e-invoicing)
We do not sell your personal data to third parties.
4. Data Security / Keselamatan Data
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. All payment transactions are processed through secure, encrypted channels.
5. Data Retention / Penyimpanan Data
We retain your personal data for as long as necessary to fulfil the purposes outlined above, or as required by Malaysian law.
6. Your Rights / Hak Anda
Under the Personal Data Protection Act 2010 (PDPA), you have the right to:
- Access your personal data held by us
- Request corrections to inaccurate information
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
7. Contact / Hubungi Kami
For privacy-related enquiries, please contact:
Sutera Sdn Bhd (Demo)
Email: contact@wauhub.com
Phone: +601128168835
This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and the guidelines set by the Ministry of Tourism, Arts and Culture Malaysia (MOTAC).